Troubleshooting: Installation issues

You can troubleshoot issues that you encounter while you install or uninstall HCL OneTest™ Server.

About this task

If the installation process is interrupted due to some reason, you cannot re-install the software until you remove the installation data that was saved when you installed HCL OneTest Server by using the stand-alone installer.

To delete the installation directory on Windows OS, go to 1.

To delete the installation directory on Linux OS, go to 7.

Procedure

To delete the installation directory on Windows OS:

  1. Run the following command using the command prompt:
    regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ in Registry Editor.
  3. Delete the registry key named HCL OneTest Server.
  4. Change the current directory to the installation directory in the command prompt by using the following command:
    cd <directory path>\<installation folder>
  5. Execute the following commands:
    • shutdown.sh
    • rm-images.sh --confirm
  6. Delete the installation directory.

To delete the installation directory on Linux OS:

  1. Change the directory path to access the registry file by using the following command:
    cd /var
  2. List the hidden file using the following command:
    ls -alt
  3. Back up the .com.zerog.registry.xml registry file .
  4. Modify the .com.zerog.registry.xml registry file based on the number of products that are installed by using the stand-alone installer on your computer. For example:
    • If you have installed only one product by using the stand-alone installer, delete the .com.zerog.registry.xml file.
    • If you have installed multiple products by using the stand-alone installer, then in the registry file, search the product name and delete the <product> tag from the registry file and save the file.

    The following section displays the sample contents of a registry file.

    <product name="HCL OneTest® Server" id="5ae8ffb0-1f3b-11b2-9e11-832f00f33b90" upgrade_id="f3fa0d58-1f3a-11b2-99bf-832f00f33b90" version="1.0.0.0" copyright="2019" info_url="" support_url="" location="/opt/server_hcl/HCL/OneTest-Server" last_modified="2019-06-26 22:28:03">
    <![CDATA[]]>
    <vendor name="HCL" id="5ae962f7-1f3b-11b2-9eaf-832f00f33b90" home_page="" email=""/>
    <feature short_name="Application" name="Application" last_modified="2019-06-26 22:28:03">
    <![CDATA[This installs the application feature.]]>
    <component ref_id="f3fa0d7d-1f3a-11b2-99e6-832f00f33b90" version="1.0.0.0" location="/opt/server_hcl/HCL/OneTest-Server/Uninstall/Uninstall-HCL-OneTest-Server"/>
    <component ref_id="f3fa0d7c-1f3a-11b2-99e4-832f00f33b90" version="1.0.0.0" location="/opt/server_hcl/HCL/OneTest-Server/images.tar.gz"/>
    </feature>
    <feature short_name="Help" name="Help" last_modified="2019-06-26 22:28:03">
    <![CDATA[This installs the help feature.]]>
    <component ref_id="f3fa0d7d-1f3a-11b2-99e6-832f00f33b90" version="1.0.0.0" location="/opt/server_hcl/HCL/OneTest-Server/Uninstall/Uninstall-HCL-OneTest-Server"/>
    <component ref_id="f3fa0d7c-1f3a-11b2-99e4-832f00f33b90" version="1.0.0.0" location="/opt/server_hcl/HCL/OneTest-Server/images.tar.gz"/>
    </feature>
    </product>
  5. Change the current directory to the installation directory in the command prompt by using the following command:
    cd <directory path>\<installation folder>
  6. Execute the following commands:
    • shutdown.sh
    • rm-images.sh --confirm
  7. Delete the installation directory.

Results

The installation directory is deleted.

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